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Your 30 Day Evaluation Period Has Expired -- Though License Is Active Rate Topic   - - - - -

 
  • Leontiy
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Posted 12 October 2017 - 05:17 PM #1

Hi guys, 

 

Please advise.

 

We recently moved to another hosting server and after that we started getting this message everywhere in admin

 

*******

Your 30-day evaluation period has expired. Please purchase the full commercial license (www.cs-cart.com/licenses.html) or remove the software from your server.

*******

 

The license is active. 

 

Also we did this fix with server support - no results

http://kb.cs-cart.com/30-day-trial

 

Would be great if anyone could help here. 

 

Thanks!

 



 
  • poppedweb
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Posted 12 October 2017 - 05:23 PM #2

Hi guys, 

 

Please advise.

 

We recently moved to another hosting server and after that we started getting this message everywhere in admin

 

*******

Your 30-day evaluation period has expired. Please purchase the full commercial license (www.cs-cart.com/licenses.html) or remove the software from your server.

*******

 

The license is active. 

 

Also we did this fix with server support - no results

http://kb.cs-cart.com/30-day-trial

 

Would be great if anyone could help here. 

 

Thanks!

 

Hello,

 

Maybe your server blocks the communication? Do mind that CS-Cart server for license authentication uses a russian IP adress, which are almost immediately linked to dangerous hacking attempts and such. So just make sure that your hosting provider has unblocked that for you!

 

Best wishes,



 
  • tbirnseth
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Posted 12 October 2017 - 06:37 PM #3

And be sure that the license key is entered correctly in the upgrade center.


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  • eComLabs
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Posted 13 October 2017 - 06:00 AM #4

On the Administration -> Logs page check requests and answers from updates.cs-cart.com 


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  • Leontiy
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Posted 13 October 2017 - 03:42 PM #5

Hello,

 

Maybe your server blocks the communication? Do mind that CS-Cart server for license authentication uses a russian IP adress, which are almost immediately linked to dangerous hacking attempts and such. So just make sure that your hosting provider has unblocked that for you!

 

Best wishes,

Hi, thx but checked with our hosting provider, they confirmed nothing is blocked on their side..



 
  • Leontiy
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Posted 13 October 2017 - 03:45 PM #6

On the Administration -> Logs page check requests and answers from updates.cs-cart.com 

nothing I can see there(


And be sure that the license key is entered correctly in the upgrade center.

yes, all is correct and the license is active.



 
  • eComLabs
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Posted 16 October 2017 - 07:17 AM #7

nothing I can see there(


yes, all is correct and the license is active.

 

Please contact CS-Cart license department with this issue

 

http://cs-cart.com/helpdesk


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