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Fedex International Ground To Canada - No Options Rate Topic   - - - - -

 
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Posted 06 June 2017 - 11:57 PM #1

Updated a cart to 4.4.1 which has some changes for FedEx. Followed the directions per the upgrade changes email and they seem to work fine EXCEPT there is no International Ground option to Canada. We used to have that option. FedEx certainly offers it as we ship it all the time.

 

http://www.fedex.com...nal-ground.html

 

So, why isn't it in the drop down in the General Tab of the shipping method for this?

 

Any way to fix?


Brad G

CSC: 4.5.2 SP2


 
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Posted 07 June 2017 - 07:46 AM #2

Updated a cart to 4.4.1 which has some changes for FedEx. Followed the directions per the upgrade changes email and they seem to work fine EXCEPT there is no International Ground option to Canada. We used to have that option. FedEx certainly offers it as we ship it all the time.

 

http://www.fedex.com...nal-ground.html

 

So, why isn't it in the drop down in the General Tab of the shipping method for this?

 

Any way to fix?

 

Please post this issue to the bug tracker


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Posted 20 June 2017 - 03:49 PM #3

FYI: http://forum.cs-cart...ada-no-options/


Brad G

CSC: 4.5.2 SP2


 
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Posted 26 July 2017 - 02:44 PM #4

CSC is calling this functioning as designed which is total BS. Is no one else having this issue?

 

My last response:

 

"Come on guys! You aren't hearing what I'm saying. Without an International Ground selection in the FedEx module in CS-Cart there is no way for me to offer International Ground to our customers. FedEx may very well use the same rates but if the customer is in Canada and they go to check out they will not be offered FedEx Ground as they are in Canada....

 

May be the same rates but it is not the same service.

 

Unless you can tell me how to offer FedEx Ground or Home Delivery to Canadian customers when we are based in the USA then I don't know how to make this happen.

 

If I call FedEx you know they will send me right back to you! You had International Ground in the last version before the update... just put it back in there and we are good.

 

Right now I can't offer International Ground to our Canadian customers so unless you can tell me how to do that then I'm stuck."


Brad G

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Posted 24 September 2017 - 03:15 PM #5

This is not working correctly. It does not return FedEx Ground International to Canada rates. I have them added to my rate structure, but can' offer this to customers. Does anyone have any idea how to get this working. CS Cart's ticket above says they simply aren't getting the rates, but I think it may be that they have an outdated API.