Multivendor Order Email Notification Issue

Multi-Vendor Questions
1

Hi,

I am using 4.4.2 Multivendor.

I have an issue at the following scenario :

1. Make an Order. put 2 products from different vendor

2. Make payment for the order

3. in the order db it will create 3 records
- 1 parent order . e.g Order ID = 1 , is_parent_order = Y.
- 2 the child order (vendor 'A' & vendor 'B', e.g Order ID = 2 and Order ID = 3 , parent_order_id = 1

4. View in Customer Order List
- Listed 2 order ( the childs order, order_id = 2 & order_id = 3) . the parent Order will not listed, is it correct ?

5. Does the customer suppose to get 2 email ? one for product from Vendor A and the other one from Vendor B.

6. If yes, the issue is when I check on Customer email, only received 1 order (product from Vendor 'B'. not receive the other one (product from Vendor A).

2

Hi,

Does anybody could reply my post and give me some pointers to solve it ??

regards,

3

Hey! I also have a problem with emails in multi vendor, but I can't post anything to this forum, why is it so?

In our case, I can't find where to specify order department emails per vendor?

4

Hi,

Hi,

4. View in Customer Order List

- Listed 2 order ( the childs order, order_id = 2 & order_id = 3) . the parent Order will not listed, is it correct ?

Yes, this is correct. Customer sees vendor orders, after the order is placed.

5. Does the customer suppose to get 2 email ? one for product from Vendor A and the other one from Vendor B.

6. If yes, the issue is when I check on Customer email, only received 1 order (product from Vendor 'B'. not receive the other one (product from Vendor A).

You should receive two email notifications. For orders #2 and #3. I checked this on http://demo.mv.cs-cart.com/works fine.