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  • kingsleypress
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Posted 01 January 2018 - 10:43 PM #21

This is what I have in the log for this order:

 

[Mon, 01 Jan 2018 19:29:23 +0000]

squarepay::send_request: get: locations
squarepay.php: payment_id=1, order_id=7745, auth_only=
squarepay::send_payment_request: No token submitted in payment info.  Please re-enter card data.
[Mon, 01 Jan 2018 19:31:01 +0000]
squarepay::send_request: get: locations
squarepay.php: payment_id=1, order_id=7745, auth_only=
squarepay::send_payment_request: No token submitted in payment info.  Please re-enter card data.
[Mon, 01 Jan 2018 19:34:13 +0000]
squarepay::send_request: get: locations
squarepay.php: payment_id=1, order_id=7745, auth_only=
squarepay::send_payment_request: No token submitted in payment info.  Please re-enter card data.
[Mon, 01 Jan 2018 19:36:56 +0000]
squarepay::send_request: get: locations
squarepay.php: payment_id=1, order_id=7745, auth_only=
squarepay::send_payment_request: No token submitted in payment info.  Please re-enter card data.


 
  • tbirnseth
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Posted 02 January 2018 - 12:06 AM #22

Please see your PM.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • kingsleypress
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Posted 06 January 2018 - 03:40 PM #23

Had another payment failure. This is what appears in my backend:

 

Attached File  Screen Shot 2018-01-06 at 10.38.06 AM.png   36.17KB   2 downloads



 
  • tbirnseth
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Posted 06 January 2018 - 05:44 PM #24

That would appear to be a failure from Square unless you've changed the "location" from when the order was placed until now.  From our conversation, that would be my bet.  I.e. you didn't create a new location for KingsleyPress.com but instead replaced KingsleyPress with that value.  Hence the location for the order no longer exists.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • kingsleypress
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Posted 06 January 2018 - 05:53 PM #25

I changed the location from KingsleyPress to KingsleyPress.com the other day when we discussed it (maybe yesterday). No other changes since then. The order in question was placed this morning.



 
  • kingsleypress
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Posted 07 January 2018 - 12:27 AM #26

I emailed the customer about it, and she said: "I think it was because I entered  my name and information and then used my husband’s credit card." 

 

Assuming they live at the same house and have the same billing address, why would that cause it to fail?



 
  • tbirnseth
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Posted 07 January 2018 - 07:27 PM #27

I don't think "names" matter (but possibly on Square's backend AVS checks.  I'm assuming they live together, but maybe his card is billed to a different address?.  But the last issueI responded to was related to the location change.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • kingsleypress
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Posted 07 January 2018 - 07:37 PM #28

But the last issueI responded to was related to the location change.

OK. The penny finally dropped. I changed the location name inside my Square account, but didn't "select" that in the payment settings inside CS-Cart. Dummy me. I am sick with a virus, so maybe that gets me off the hook a little. :-)



 
  • hglu
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Posted 08 January 2018 - 01:41 PM #29

I really like the layout of this addon. Where you can give a refund from the orders screen among other things.

If you could do a similar one for PayPal that would be fantastic.