Error Oops, Something Went Wrong Json.parser Error On Install 4.3.6

Store Builder Questions
1

Hi,

I noticed this particular error was reported back in January, however there was no answer provided.

This issue highlighted when clicking on the Run Setting Wizard - after 15 minutes or so I tried clicking on the button again and it went to setp 1 of 5.... New admin password etc.

Once I clicked on "nextstep" I received the same error (below).

I am hoping that someone can help me correct whatever the issue is.

I have changed the password for admin however not game to change admin.php name as yet until I know that I can go further.

Many thanks in advance for help on this one.

ErrorO ops, something went wrong (SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data). Please try again.

Dev: cs-cart 4.3.6

2

This is a generic error. Either look at the actual response (in your browser’s inspector mode) or review your php error_log file.

You are probably getting a PHP message in the output which makes the response ‘unpaseable’.

3

If you provide us with the temporary FTP access to your server, we can check the issue

4

Hi,

new to cs-cart here ...

I have installed version 4.3.6, and slowly building my store.

Everything works well, except this same error : "Error Oops, something went wrong (SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data). Please try again."

Appears in the upper right corner.

This happens in 2 circumstances:

- when clicking on ADD to CART

- when clicking on ADD TO WISHLIST

Details:

- High performance VPS 64 bit with Centos 7

- PHP 5.6.20 in FPM mode

- Apache 2.4

- MySQL 5.5.47

Any help is appreciated, I don't want to buy a license until I can make sure that cs-cart is reliable.

Thank you

5

Hi,

new to cs-cart here ...

I have installed version 4.3.6, and slowly building my store.

Everything works well, except this same error : "Error Oops, something went wrong (SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data). Please try again."

Appears in the upper right corner.

This happens in 2 circumstances:

- when clicking on ADD to CART

- when clicking on ADD TO WISHLIST

Details:

- High performance VPS 64 bit with Centos 7

- PHP 5.6.20 in FPM mode

- Apache 2.4

- MySQL 5.5.47

Any help is appreciated, I don't want to buy a license until I can make sure that cs-cart is reliable.

Thank you

UPDATE: Problem solved. I had a index.html file in the root ( along the cs-cart index.php ) one, where I set up a temprary "coming soon" page, to actually hide the installation from public access. I have deleted it ( and set up password protected root directory ) and now it is working properly. Thank you.

6

Do you familiar with developer console in your browser? Try to check ajax response in it

7

Or, alternatively you can check your php error_log file. If there is a notice/error there then it might be being passed as part of the ajax response.

8

Hi, on my site the same error is displayed by clicking QUICK VIEW in the search results.
If I click on QUICK VIEW browsing the categories the error is not returned.
Can you help me solve this strange problem? :confused:

Here my site: http://www.otticatremila.it/?store_access_key=frisani

Thanks in advance!

9

Hi, on my site the same error is displayed by clicking QUICK VIEW in the search results.
If I click on QUICK VIEW browsing the categories the error is not returned.
Can you help me solve this strange problem? :confused:

Here my site: http://www.otticatremila.it/?store_access_key=frisani

Thanks in advance!

Could you please clarify how to reproduce this problem? As far as I can see, the Quick View works correctly. Please have a look: http://prntscr.com/bikj4d

10

Could you please clarify how to reproduce this problem? As far as I can see, the Quick View works correctly. Please have a look: http://prntscr.com/bikj4d

Thanks eComLab,
the CS-Cart support help me to solve.