4.3.4 Installation Hangs

General Installation & Upgrade
1

Trying to install on new server and hangs at

Setup Scheme

Processing

does not move past

Any ideas?

2

Trying to install on new server and hangs at

Setup Scheme

Processing

does not move past

Any ideas?


Open the install/run.php file of your installation and add the following part of code:

error_reporting(E_ALL);
ini_set('display_errors', 'On');

before this line:

App::instance()->run($_REQUEST);

After that open the install/design/templates/setup file and find the following line:



which is located before this one:




Replace it with the following one:


 


After that run the installation again and you will see the actual error, which occurs during installation. Post it here so we (or anybody else) could check it.


 


Also you can check your server error log to see the error.

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Processing Fatal error: Uncaught exception 'Tygh\Exceptions\DatabaseException' with message 'DROP command denied to user 'ccp_dev'@'10.208.232.53' for table 'cscart_addon_descriptions' (1142)


DROP TABLE IF EXISTS `cscart_addon_descriptions`;


' in /home/steve/ccpdev/public_html/app/Tygh/Database.php:714 Stack trace: #0 /home/steve/ccpdev/public_html/app/Tygh/Database.php(359): Tygh\Database::error(false, 'DROP TABLE IF E...') #1 [internal function]: Tygh\Database::query('DROP TABLE IF E...') #2 /home/steve/ccpdev/public_html/app/functions/fn.database.php(130): call_user_func_array(Array, Array) #3 /home/steve/ccpdev/public_html/install/app/Installer/Setup.php(528): db_query('DROP TABLE IF E...') #4 /home/steve/ccpdev/public_html/install/app/Installer/Setup.php(94): Installer\Setup->_parseSql('/home/steve/ccp...', 'creating_scheme') #5 /home/steve/ccpdev/public_html/install/app/Installer/SetupController.php(195): Installer\Setup->setupScheme() #6 [internal function]: Installer\SetupController->actionNextStep(Array, Array, in /home/steve/ccpdev/public_html/app/Tygh/Database.php on line 714

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Processing Fatal error: Uncaught exception 'Tygh\Exceptions\DatabaseException' with message 'DROP command denied to user 'ccp_dev'@'10.208.232.53' for table 'cscart_addon_descriptions' (1142)


DROP TABLE IF EXISTS `cscart_addon_descriptions`;


' in /home/steve/ccpdev/public_html/app/Tygh/Database.php:714 Stack trace: #0 /home/steve/ccpdev/public_html/app/Tygh/Database.php(359): Tygh\Database::error(false, 'DROP TABLE IF E...') #1 [internal function]: Tygh\Database::query('DROP TABLE IF E...') #2 /home/steve/ccpdev/public_html/app/functions/fn.database.php(130): call_user_func_array(Array, Array) #3 /home/steve/ccpdev/public_html/install/app/Installer/Setup.php(528): db_query('DROP TABLE IF E...') #4 /home/steve/ccpdev/public_html/install/app/Installer/Setup.php(94): Installer\Setup->_parseSql('/home/steve/ccp...', 'creating_scheme') #5 /home/steve/ccpdev/public_html/install/app/Installer/SetupController.php(195): Installer\Setup->setupScheme() #6 [internal function]: Installer\SetupController->actionNextStep(Array, Array, in /home/steve/ccpdev/public_html/app/Tygh/Database.php on line 714






 


This error means that your ccp_dev user which you created in MySQL doesn't have the required permissions to your database.

Please grant all permissions to that MySQL user using your hosting control panel. Or you can contact server administrator with this request.

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Thanks, it worked

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Thanks, it worked






 


You are welcome!

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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Hi,


 


got the same error with version 4.6.1


Mine was hanging with message Installing demo catalog so i've got the output below


 


ProcessingCreating addon_descriptions table 


Creating addons table 


Creating bm_block_statuses table 


Creating bm_blocks table 


Creating bm_blocks_content table 


Creating bm_blocks_descriptions table 


Creating bm_containers table 


Creating bm_grids table 


Creating bm_layouts table 


Creating bm_locations table 


Creating bm_locations_descriptions table 


Creating bm_snapping table 


Creating cache_handlers table 


Creating categories table 


Creating category_descriptions table 


Creating category_vendor_product_count table 


Creating common_descriptions table 


Creating companies table 


Creating company_descriptions table 


Creating countries table 


Creating country_descriptions table 


Creating currencies table 


Creating currency_descriptions table 


Creating destination_descriptions table 


Creating destination_elements table 


Creating destinations table 


Creating ekeys table 


Creating exim_layouts table 


Creating images table 


Creating images_links table 


Creating installed_upgrades table 


Creating language_values table 


Creating languages table 


Creating localization_descriptions table 


Creating localization_elements table 


Creating localizations table 


Creating logos table 


Creating logs table 


Creating menus table 


Creating menus_descriptions table 


Creating new_orders table 


Creating order_data table 


Creating order_details table 


Creating order_docs table 


Creating order_transactions table 


Creating orders table 


Creating original_values table 


Creating page_descriptions table 


Creating pages table 


Creating payment_descriptions table 


Creating payment_processors table 


Creating payments table 


Creating privileges table 


Creating product_descriptions table 


Creating product_feature_variant_descriptions table 


Creating product_feature_variants table 


Creating product_features table 


Creating product_features_descriptions table 


Creating product_features_values table 


Creating product_file_descriptions table 


Creating product_file_ekeys table 


Creating product_file_folder_descriptions table 


Creating product_file_folders table 


Creating product_files table 


Creating product_filter_descriptions table 


Creating product_filters table 


Creating product_global_option_links table 


Creating product_option_variants table 


Creating product_option_variants_descriptions table 


Creating product_options table 


Creating product_options_descriptions table 


Creating product_options_exceptions table 


Creating product_options_inventory table 


Creating product_popularity table 


Creating product_prices table 


Creating product_subscriptions table 


Creating product_tabs table 


Creating product_tabs_descriptions table 


Creating products table 


Creating products_categories table 


Creating profile_field_descriptions table 


Creating profile_field_values table 


Creating profile_fields table 


Creating profile_fields_data table 


Creating promotion_descriptions table 


Creating promotions table 


Creating quick_menu table 


Creating robots_data table 


Creating sales_reports table 


Creating sales_reports_descriptions table 


Creating sales_reports_elements table 


Creating sales_reports_intervals table 


Creating sales_reports_table_conditions table 


Creating sales_reports_table_descriptions table 


Creating sales_reports_table_element_conditions table 


Creating sales_reports_table_elements table 


Creating sales_reports_tables table 


Creating sessions table 


Creating settings_descriptions table 


Creating settings_objects table 


Creating settings_sections table 


Creating settings_variants table 


Creating settings_vendor_values table 


Creating shipment_items table 


Creating shipments table 


Creating shipping_descriptions table 


Creating shipping_rates table 


Creating shipping_service_descriptions table 


Creating shipping_services table 


Creating shippings table 


Creating sitemap_links table 


Creating sitemap_sections table 


Creating state_descriptions table 


Creating states table 


Creating static_data table 


Creating static_data_descriptions table 


Creating status_data table 


Creating status_descriptions table 


Creating statuses table 


Creating storage_data table 


Creating stored_sessions table 


Creating tax_descriptions table 


Creating tax_rates table 


Creating taxes table 


Creating template_documents table 


Creating template_emails table 


Creating template_snippet_descriptions table 


Creating template_snippets table 


Creating template_table_column_descriptions table 


Creating template_table_columns table 


Creating user_data table 


Creating user_profiles table 


Creating user_session_products table 


Creating usergroup_descriptions table 


Creating usergroup_links table 


Creating usergroup_privileges table 


Creating usergroups table 


Creating users table 


Creating vendor_payouts table 


Creating vendor_styles table 


Creating views table 


ProcessingInstalling demo catalogInstalling demo catalog

            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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after some digging, realised it was failing to copy the images, so i copied the demo data manually and got past the last error, then the screen came up as below


 






SERVICE

UNAVAILABLE






Sorry, service is temporarily unavailable.



so i undid the php file modifications, CHMOD installation directory to 755 recursive, dropped the tables in my database and it passed the demo catalog part, got to install languages (i had english ticked) then it came back with the error Installing additional language en 


            


            

              
              
              
            


            

                
                
              


          

          

            

              

              


              
                  
                  
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after some digging, realised it was failing to copy the images, so i copied the demo data manually and got past the last error, then the screen came up as below


 






SERVICE

UNAVAILABLE






Sorry, service is temporarily unavailable.



so i undid the php file modifications, CHMOD installation directory to 755 recursive, dropped the tables in my database and it passed the demo catalog part, got to install languages (i had english ticked) then it came back with the error Installing additional language en 



 






 


You can check the detailed error message in the source code of the Service Unavailable page.


 


It is hard to determine the cause of the problem without examination. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record  link on the Access information page of your Help Desk account so that we could examine the issue.