I'm looking in the 4.2.2. to change the return period…but i can't find it… is it posible that this is a bug?
[quote name='demeldoo' timestamp='1412778841' post='193652']
I'm looking in the 4.2.2. to change the return period…but i can't find it… is it posible that this is a bug?
[/quote]
It can be changed on the Update product page. Check the RMA section in the Addons tab. Thank you.
have you checked the latest rma addon? there is no more return period… it was a general rule for al products…updating products manully doesnt seems logic
I don't think it was a general rule for all products in v3 (or prior). I always set the return period PER PRODUCT on the product page - in fact you had to edit the structure of the products database table to change the value of the return period from 10 days to 30 days.
If you need to change the return period for all your products, a simple database update query can do that for you:
[sql]UPDATE cscart_products
SET return_period = '30', is_returnable = 'Y'[/sql]
Keep in mind this will only effect new orders and will not update any existing order's return period.
Thank you this fix is very simple but iremerber that before 4.2.2 this option was under rma addon abd it was very simple
Inputbox. I hope someone will confirm this so we can support it to bugtracker.
In my install of v3, the RMA addon's options are limited to:
“Display product return period:” checkbox
“Do not take weekends into account when calculating product return period:” checkbox
And the Products Addon's tab includes RMA options:
“Returnable:” checkbox
“Return period (days):” text box
[quote name='demeldoo' timestamp='1412796622' post='193679']
Thank you this fix is very simple but iremerber that before 4.2.2 this option was under rma addon abd it was very simple
Inputbox. I hope someone will confirm this so we can support it to bugtracker.
[/quote]
No, this setting was not global in the previous versions of the add-on
I have just spent 1/2 hour looking for this after upgrading.
Also pretty sure it use to be global setting under add-on options. (version 4.1.*)
[quote name='Armchairbooks' timestamp='1415695119' post='196597']
I have just spent 1/2 hour looking for this after upgrading.
Also pretty sure it use to be global setting under add-on options. (version 4.1.*)
[/quote]
Please post it to cscart.uservoice.com
Yes it was. … post this issue to the bugtracker maybe they forgot do add
http://forum.cs-cart.com/tracker/project-1-cs-cart/
I still use v3 every day!
In v3, the Return Period is defined PER PRODUCT, not globally.
The default is 10 days, and is ONLY set directly in the default value of the database table field. You must EDIT the database table field to change the default to 30 days.
Return Period was NEVER a “global option” defined for the addon and I USE the addon daily.
Not in version 3, we are talking about 4.x.
[quote name='demeldoo' timestamp='1415833876' post='196829']
Not in version 3, we are talking about 4.x.
[/quote]
In v 4.x also:
Setting a Return Period per product is the only way you can have full control over each individual product. Some products may be returned within 30 days, others within 10 days, and still others not at all.
To change the default you have to do it directly in the db.
It's always been this way, and it's no different in v4.
Hi, guys,
I tried to change in the default period when adding a new product in file detail_content_post.pl (public_html/design/backend/templates/addons/rma/hooks/products) and even change default value in database to 14 days, i also clear cache from manually and clear cache browser, but it still showing return period 10 days as default when i try to add a new product.
Can anyone suggest me what happen?
Thank you