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Re:desk Helpdesk Integration Cs-Cart Add-On. Suggest The Features. Rate Topic   * * * * * 2 votes

 
  • ipixel
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Posted 18 April 2013 - 11:40 AM #1

Let's discuss any new and current features of Re:Desk customer help desk software for CS-Cart multi-store and Multi-vendor marketplace stores.
 
Re:Desk site:
https://www.re-desk.com

  
CS-Cart Help Desk Features:

  • Provides the ability to log in to the Re:Desk help desk with the same login credentials as your customers have in CS-Cart store, so you DO NOT NEED TO IMPORT any users to help desk software. They will be already in your Customer Help Desk after connection to your store.
  • Shows orders and order details, such as status, billing, shipping, and order information.
  • Includes the integration of CS-Cart contact form which contains the departments field you created in Re:Desk. So, the messages posted with this form will be directly sent to a certain department.
  • If customer specified order ID or contacted you through the order details page, this order is shown in ticket subject and in recent orders section in detailed way.
  • Much more described here.

 

 

Multi-Vendor Help Desk Features:

  • Organize communication of vendors with customers through CS-Cart and Re:Desk support system. Owner of Multivendor marketplace sees all tickets of all vendors. Vendor sees only his tickets.
  • Vendor account is automatically created in help desk while you create it in CS-Cart Multi-vendor store. All notifications are sent to vendor email address.
  • Shows orders and order details, such as status, billing, shipping, and order information.
  • Includes the integration of Multivendor CS-Cart contact form which contains the Vendors field you created in Re:Desk (departments). So, all the messages posted via this form will directly sent to a certain vendor automatically.
  • Customer contacts you through the order details page or "Contact Vendor" button. All messages converts to help desk tickets and is automatically sent to appropriate vendor with order subject and details.
  • "Ask a Question" button product page.
  • Ability to organize so-called Private Messaging of your vendors vs customers. Only owner of Multivendor marketplace will see full vendors and customers contact details in help desk.
  • Much more described here.

 

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http://marketplace.c...tion=discussion

 

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Any questions and suggestions are welcome.


Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • ipixel
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Posted 30 April 2013 - 01:04 PM #2

I am glad to announce that the Re:Desk software v1.0.1 is released. Read more in our Blog:
http://blog.re-desk....-1-is-released/

Any suggestions or comments regarding the forum post above (Re:Desk integration with CS-Cart) are much appreciated.

Stay tuned with us to know the future add-ons and software releases.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 

Posted 30 April 2013 - 02:14 PM #3

you may want to look at your install instructions, they bear no resemlance to what you need to do to install this

you state

Change the original file permissions as advised below.
> chmod 666 protected/config/main.local.php
> chmod 666 protected/config/cron.local.php
> chmod -R 777 protected/runtime
> chmod -R 777 assets/

These files dont even exist in these places, for that reason and that reason onky, I wont be installing it.

was actually looking forward to using this, but as you cant even procduce correct install instructions for your application then I wont take a chance of installing this unknown software anywhere near my shop.

AndI suggst others dont either.

 
  • Flow
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Posted 30 April 2013 - 05:43 PM #4

was actually looking forward to using this, but as you cant even procduce correct install instructions for your application then I wont take a chance of installing this unknown software anywhere near my shop.

AndI suggst others dont either.


Oh common, that's a bit harsh don't you think? They probably worked hard on this release and just forgot to update some instructions. Quite typical, this could have happened to me or anybody else for that matter.

When life hands you lemons, bring on the Tequila baby!


 
  • P-Pharma
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Posted 30 April 2013 - 05:56 PM #5

Any word on these questions?

Will Cs-Cart customers be able to see their tickets from within their Cs-Cart account?
Will our staff be able to see orders and customer account within the ticket?
How can we use Re-Desk for Cs-Cart Ultimate? Ultimate has multiple front ends / stores on dedicated domains. Each domain needs a helpdesk. Staff needs to access all helpdesks through one interface.



 
  • johnbol1
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Posted 30 April 2013 - 07:47 PM #6

you may want to look at your install instructions, they bear no resemlance to what you need to do to install this

you state

Change the original file permissions as advised below.
> chmod 666 protected/config/main.local.php
> chmod 666 protected/config/cron.local.php
> chmod -R 777 protected/runtime
> chmod -R 777 assets/

These files dont even exist in these places, for that reason and that reason onky, I wont be installing it.

was actually looking forward to using this, but as you cant even procduce correct install instructions for your application then I wont take a chance of installing this unknown software anywhere near my shop.

AndI suggst others dont either.


Everyone makes mistakes.....would have been better to alert them to this perhapsAttached File  error.JPG   30.76KB   52 downloads

:mrgreen:

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  • ipixel
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Posted 30 April 2013 - 08:26 PM #7

you may want to look at your install instructions, they bear no resemlance to what you need to do to install this
you state
Change the original file permissions as advised below.
...
These files dont even exist in these places, for that reason and that reason onky, I wont be installing it.


Thank you for the feedback. We have just revised the installation instructions, so please try to follow them again.
Most probably, you have not run the Re:Desk Installation Wizard as it is described now in the "Installation procedure" section on our site.
If there are still any issues, please report them to our support system directly:
http://support.re-desk.com/

This forum thread is intended to specify the integration features with CS-Cart software. I hope to your understanding the matter.

Oh common, that's a bit harsh don't you think? They probably worked hard on this release and just forgot to update some instructions. Quite typical, this could have happened to me or anybody else for that matter.

'

Thank you very much for understanding the matter. You are absolutely right and the installation instructions are now revised.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • ipixel
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Posted 30 April 2013 - 08:39 PM #8

Any word on these questions?
Will Cs-Cart customers be able to see their tickets from within their Cs-Cart account?
Will our staff be able to see orders and customer account within the ticket?


Yes, we are planning to create this functionality exactly in that way. There will be orders information on Re:Desk and tickets information on CS-Cart account. The addon is planned for release during next two weeks.

How can we use Re-Desk for Cs-Cart Ultimate? Ultimate has multiple front ends / stores on dedicated domains. Each domain needs a helpdesk. Staff needs to access all helpdesks through one interface.


I am trying to reproduce the situation. So, you have different stores on different domains, am I correct? Please, describe your example in more details, so we will be able to consider it closely.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • Flow
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Posted 01 May 2013 - 07:25 AM #9

Nice. Are you going to implement with all versions? Or going with 4 directly? I know a LOT of people are still using 2.25 and don't plan to upgrade anytime soon.

When life hands you lemons, bring on the Tequila baby!


 
  • P-Pharma
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Posted 01 May 2013 - 10:52 AM #10

I am trying to reproduce the situation. So, you have different stores on different domains, am I correct? Please, describe your example in more details, so we will be able to consider it closely.

CS-Cart Ultimate allows multiple front ends operated by multiple corporate identities (companies).
I have one Ultimate installation in which I am building 8 storefronts:
  • website 1 by company A
  • website 2 by company B
  • website 3 by company C
  • website 4 by company C
  • website 5 by company C
  • website 6 by company D
  • website 7 by company E
  • website 8 by company E
If a customer of website 1 goes to the helpdesk, then he should see the helpdesk as belonging to website 1 and being operated by company A.
If a customer of website 2 goes to the helpdesk, then he should see the helpdesk as belonging to website 2 and being operated by company B.
If a customer of website 3 goes to the helpdesk, then he should see the helpdesk as belonging to website 3 and being operated by company C
If a customer of website 4 goes to the helpdesk, then he should see the helpdesk as belonging to website 4 and being operated by company C.
etc.

The staff should be able to see all tickets from all websites and companies. (or have permissions to set this) It should be clear to the staff to which website / company the ticket belongs to.

 
  • ipixel
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Posted 02 May 2013 - 10:48 AM #11

Nice. Are you going to implement with all versions? Or going with 4 directly? I know a LOT of people are still using 2.25 and don't plan to upgrade anytime soon.


Yes, we scheduled creating add-ons for several versions including CS-Cart 2.2.x, 3.0.x and for CS-Cart 4, as soon as the stable version is released. Surely, certain addon compatibility inside the CS-Cart subversions (e.g. 2.2.1 or 2.2.6) will be defined after the add-ons release. I think there is a matter to create this addon for the latest CS-Cart subversions (2.2.6 and 3.0.6) as they are the final releases of the update branches.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • ALEXsei_
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Posted 03 May 2013 - 10:08 PM #12

Yes, we scheduled creating add-ons for several versions including CS-Cart 2.2.x, 3.0.x and for CS-Cart 4, as soon as the stable version is released. Surely, certain addon compatibility inside the CS-Cart subversions (e.g. 2.2.1 or 2.2.6) will be defined after the add-ons release. I think there is a matter to create this addon for the latest CS-Cart subversions (2.2.6 and 3.0.6) as they are the final releases of the update branches.



1) The latest 2.2.5.

2) trying to install. not installed. written feedback to the error log. silence.


3) letter arrived with a link to the ticket.

question. to use the service user should receive an account? enter the username and password?

convenient when a user to click a link that leads directly to his ticket.

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  • ipixel
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Posted 07 May 2013 - 09:28 AM #13

1) The latest 2.2.5.


Thank you, yes, I've just checked that from CS-Cart blog.

2) trying to install. not installed. written feedback to the error log. silence.
3) letter arrived with a link to the ticket.


Did you posted the request to http://support.re-desk.com/? Please, clarify.


question. to use the service user should receive an account? enter the username and password?

convenient when a user to click a link that leads directly to his ticket.


User can post and view the tickets without logging in to the Re:Desk. The message that is received after the ticket posting or replying message is sent with the direct link to the ticket and this link is available by special key, so the link is secure.
Please use our support for bags posting and any questions, related to Re:Desk there:
http://support.re-desk.com/

If you have any question, please let us know.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • ipixel
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Posted 07 May 2013 - 09:55 AM #14

CS-Cart Ultimate allows multiple front ends operated by multiple corporate identities (companies).
I have one Ultimate installation in which I am building 8 storefronts:

  • website 1 by company A
  • website 2 by company B
  • website 3 by company C
  • website 4 by company C
  • website 5 by company C
  • website 6 by company D
  • website 7 by company E
  • website 8 by company E
If a customer of website 1 goes to the helpdesk, then he should see the helpdesk as belonging to website 1 and being operated by company A.
If a customer of website 2 goes to the helpdesk, then he should see the helpdesk as belonging to website 2 and being operated by company B.
...

The staff should be able to see all tickets from all websites and companies. (or have permissions to set this) It should be clear to the staff to which website / company the ticket belongs to.


Thank you for the clarification. I see the situation.
At the nearest time we are planning to create an availability to create several email addresses according to the departments in Re:Desk. For instance:
Support Department will fetch the emails from support_@ _somesite.com
Billing Department - from billing_@ _somesite.com
and so on.

So, you will be able to create the departments in Re:Desk and name them in accordance to your CS-Cart stores and assign appropriate email addresses to them.

In that case, you will have one Re:Desk installed.
Moreover, we are developing a contact from integration, so I believe there will be an availability to integrate the "submit a ticket" a ticket form to each site, if you need it.

If you have any clarification questions, or any related additional information please let me know.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • ALEXsei_
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Posted 09 May 2013 - 11:01 PM #15

Did you posted the request to http://support.re-desk.com/? Please, clarify.

User can post and view the tickets without logging in to the Re:Desk. The message that is received after the ticket posting or replying message is sent with the direct link to the ticket and this link is available by special key, so the link is secure.
Please use our support for bags posting and any questions, related to Re:Desk there:
http://support.re-desk.com/

If you have any question, please let us know.


2) wrote about the mistake here http://support.re-de...m/ticket/create
received no reply, if you get a message from me, please reply here.

3) perfectly. If everything works the way you write, it will be very good. apparently I did not understand or did you not use this feature.

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  • ipixel
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Posted 11 May 2013 - 09:24 AM #16

2) wrote about the mistake here http://support.re-de...m/ticket/create
received no reply, if you get a message from me, please reply here.


I have sent you a private message regarding the request. Please, read.

3) perfectly. If everything works the way you write, it will be very good. apparently I did not understand or did you not use this feature.


Yes, this feature is already included to the Re:Desk and is used now.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • ipixel
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Posted 06 June 2013 - 08:18 AM #17

Our apologizes for the Re:Desk 1.1.0 release delay. Just trying to provide bug-free release as much as we can. New great improvements and CS-Cart Re:Desk add-on are already completed, and are now under the testing stage. We decided to take another 1-2 weeks for this purpose to fix all bugs and supply a clean version. Stay tuned with us: http://www.re-desk.c...-subscribe.html

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot


 
  • Roto
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Posted 16 June 2013 - 08:30 PM #18

looks great
...

 
  • jjtrottier
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Posted 17 June 2013 - 02:14 AM #19

Hello,

One feature that could really help to separate you from the competition is to integrate with the eBay messaging system via their API. There is a lack of helpdesk solutions out there that integrate natively with the eBay apis.

As we enter the mutli-channel ecommerce space, we are looking for a good helpdesk solution which can consolidate our CS-Cart and eBay messaging needs in one. The solution we are presently using is not bad, but leaves something to be desired. I would prefer to use something like Redesk but can't do so unless all my channels are in one space.

Keep up the great work!

 
  • ipixel
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Posted 14 July 2013 - 09:03 PM #20

Greetings!
Re:Desk 1.1.0 is released! See the details in our blog:
http://blog.re-desk....1-1-0-released/

CS-Cart Connection add-on is there:
http://www.re-desk.c...desk-addon.html

To test the add-on, please use Re:Desk Trial version.

If you find any bugs, please use our support system there:
http://support.re-desk.com/

Hope that this great version will meet all the expectations.
If any questions arises, please let us know.

Help Desk Software for CS-Cart  |  Statiny.com - Track your store sales key metrics in Facebook Messenger or Telegram chatbot