Failed PayPal Express Orders

Store Builder Questions
1

Hello,

I have received two Failed PayPal Express orders. I am using CS-Cart 2.2.4 Pro. I have NOT applied the PayPal Patch. Not sure if this situation is similar to other incomplete transactions reported in other threads.

The error message I am getting on the invoice is:

DeclinedError: Invalid token. (Code: 10410)



From Paypal in the admin logs:

xmlns=“urn:ebay:apis:eBLBaseComponents”>Failure70a17b1dbe944Invalid tokenInvalid token.10410Error



What would cause this?

Thanks,

Bob

2

Hello Bob,



Thank you for your message.



I am sorry to hear that you have experienced this problem. First of all, I suggest that you should contact the PayPal support team and ask them about this error. If it turns out that the problem is on the CS-Cart side, please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account, so that we could examine the issue. Also please provide the answer from the PayPal support team to your request.



Thank you.



—

Pavel Zyukin

CS-Cart Support team