How does the Customer make a Return Request

I have installed the RMA Addon, but can't seem to find where the Customer make a return request on a Completed or Shipped order.



Anyone try this yet??

Hello, chrisbti!



In order to place a return request a customer should click on the “Registration of the return” link at the top of the “Order info” page. Following this link customers see which products of the order can be returned.

Moreover, there they can specify the reason for the return, provide their comments and other related information. But note that customers can return only those products which are defined as returnable and only within a specified period of time. When the customer places a return request the store administrator will see it on the “Return requests” page of CS-Cart admin panel (the link to this page is under the “Orders” tab). Also the notification will be sent to the administrator.



Here you can find the instructions on setting the addon:



[url=“CS-Cart Documentation — CS-Cart 4.15.x documentation”]CS-Cart Documentation — CS-Cart 4.15.x documentation

Ok thanks!! I now I realize this I just need to read the Docs more carefully.



Question: How do I change the default 10 days window for returns to 30 Days on All Products ?



I noticed that All products there is a default 10 Days Return under ADDONS in the Product edit tab.



I have over 900 products and didn't see it in the import or export fields…



…thnx Chris

Chris,



In order to change the return period for all products, you should execute the following MySQL queries (if you would like to change the return period to 30 days):


ALTER TABLE `cscart_products` CHANGE `return_period` `return_period` INT (11) UNSIGNED NOT NULL DEFAULT '30';
UPDATE `cscart_products` SET `return_period`='30';


You can create the “database_changes.sql” file with the mentioned queries in the “var/database/backup” directory of your CS-Cart installation, then open the “Database” page in your CS-Cart admin panel, open the “Restore” tab, select the file and click the “Restore” button.



I hope it will help you.

Thanks for the short cut…worked great.

Can customers who haven't set up an account - they checked out as guest- still use this feature and request a return?

Can customers who haven't set up an account - they checked out as guest- still use this feature and request a return?

I am also wondering the same since one of our customer who is a guest user cant initiate the RMA

Yes, the customer should track the order and receive a link to view all orders. Then he should go through the link and the new item will be displayed in the My profile box.

Can he store admin not create return requests in the admin panel?

Can he store admin not create return requests in the admin panel?

Unfortunately, no. But admin can use the "Act on behalf of" feature to log in the store-front under customer account

http://prntscr.com/gyigpa

Hello, chrisbti!

In order to place a return request a customer should click on the "Registration of the return" link at the top of the "Order info" page. Following this link customers see which products of the order can be returned.
Moreover, there they can specify the reason for the return, provide their comments and other related information. But note that customers can return only those products which are defined as returnable and only within a specified period of time. When the customer places a return request the store administrator will see it on the "Return requests" page of CS-Cart admin panel (the link to this page is under the "Orders" tab). Also the notification will be sent to the administrator.

Here you can find the instructions on setting the addon:

http://kb2.cs-cart.com/setting-up-the-RMA-addon

How we can activate allow return registration on order statuses on ver. 4.6.x ?

How we can activate allow return registration on order statuses on ver. 4.6.x ?


By default, the RMA add-on is not active. Go to Add-ons → Manage add-ons and activate the RMA add-on. Then the checkbox will appear on the order status editing page.

By default, the RMA add-on is not active. Go to Add-ons → Manage add-ons and activate the RMA add-on. Then the checkbox will appear on the order status editing page.

was interesting to be able to set returning days no directly from add-on

https://prnt.sc/h1pkzn

is not possible ?

https://prnt.sc/13cbr2s

can I display this part in vendor panel