"The username or email you have chosen already exists."

Store Builder Questions
1

Just upgraded to 2.1.3 and noticed a big problem with checkouts.



I tested out guest checkout, put in my usual email to test and I get



“Error The username or email you have chosen already exists. Please try another one.”



This used to not happen before. When I try to register an account using that same email I am receiving the same error.



This is a big issue. :frowning: What can I do to keep guest checkouts with the same email and allow them to register the email used in guest checkouts for their account (at least once!)



Any help would be greatly appreciated!

2

If you or a customer has already registered (& chosen a username & password) in the store, they can no longer be considered as a “Guest”. Besides, why would anyone want to re-enter all of their information again.

3

[quote name=‘Struck’]If you or a customer has already registered (& chosen a username & password) in the store, they can no longer be considered as a “Guest”. Besides, why would anyone want to re-enter all of their information again.[/QUOTE]



Hi Struck,



Thanks for the reply. I’ve kept trying emails of people who have made purchases previously but did not register an account. Seems to work just fine now. Perhaps before, I was able to still checkout as a guest with my test account using the same email but this is no longer the case.

4

Hi Guys,



I know this is old topic. But I'm hoping if there is a way to remove the message “The username or email you have chosen already exists. Please try another one.” and just let them re-enter there info again?



Thank you

5

the same problem with ultimate 3.06 , some solutions?